Frequently asked questions

Add what you want to your bag and check out. You do not need an account, though creating one lets you track your order, reorder quickly and save your details for next time.

You can cancel within 30 minutes of placing your order. Email customercare@powderbeauty.com or WhatsApp us on +971 52 788 2788 with your order number. After 30 minutes, or once an order has been dispatched, it can no longer be cancelled.

That is usually fixable. Our courier contacts you to confirm your delivery address and time slot before dispatch, so that is your opportunity to correct it. If you spot the mistake sooner, email or WhatsApp us with the right address and we will update it.

Email customercare@powderbeauty.com or call or WhatsApp +971 5 2788 2788 with your order number. We respond as soon as we can and always within 48 hours.

Email customercare@powderbeauty.com within 14 days of delivery with your order number and a photograph of what arrived, including the packaging. We will replace or refund the affected items.

A VAT invoice is emailed with your order confirmation. We do not include a paper copy in the parcel unless you ask, which saves paper and keeps gifts discreet. If you need a printed or reissued invoice, email us.

Yes. Message or call +971 5 2788 2788 and one of the team will help you place an order and take payment securely.

We deliver across the United Arab Emirates and Saudi Arabia, and to Bahrain, Kuwait, Oman and Qatar. Delivery fees and taxes are shown at checkout. Full detail is on our Delivery Information page.

Within the UAE, Standard Delivery is free on orders of 300 AED and above, Same Day Delivery is free on orders of 1,000 AED and above, and Express 4-Hour Delivery is free on orders of 1,500 AED and above. In Saudi Arabia, Standard Delivery is free on orders of 300 SAR and above. For Bahrain, Kuwait, Oman and Qatar, Standard Delivery is free on orders over 735 AED ($200), which is about 76 BHD, 62 KWD, 77 OMR or 730 QAR.

Orders are processed and dispatched within one working day. Standard Delivery within the UAE takes one to two working days. Delivery within Saudi Arabia takes three to five working days. Delivery to Bahrain, Kuwait, Oman and Qatar takes three to five working days. Same Day and Express 4-Hour Delivery are available in selected areas. Delivery times are estimates rather than guarantees, and may take longer to remote addresses and over national holidays.

Yes, in Dubai, Abu Dhabi, Ajman and Sharjah, for 35 AED and free above 1,000 AED. Order by 1:00 PM for Abu Dhabi, Ajman and Sharjah, or by 3:00 PM for Dubai. Same Day Delivery is not available in Al Ain.

Delivery within four hours inside Dubai city limits, for 45 AED and free above 1,500 AED. Order by 6:00 PM. Because it is carried out by motorbike, it is limited to a single parcel under 5kg, so larger orders are sent by Same Day or Standard Delivery instead and we will contact you if that applies.

Yes. Around ninety remote locations across the Emirates, including Hatta, Al Dhaid, Liwa, Ruwais and Dalma Island, are served on scheduled routes on Thursdays and Sundays and carry an additional 12 AED. Same Day and Express 4-Hour Delivery are not available to these areas.

Yes. You will receive a tracking link by email as soon as your order is dispatched, and our courier will contact you to confirm your delivery window.

If your parcel has not arrived by the estimated delivery date, email customercare@powderbeauty.com with your order details, or call or WhatsApp +971 5 2788 2788. We respond as soon as we can and always within 48 hours.

Our courier attempts delivery up to three times and will contact you before each attempt. If we still cannot reach you, the parcel returns to our warehouse and we will email you to arrange redelivery, which is free within the UAE.

Nothing beyond what you pay us. Within the UAE, prices include VAT. For Bahrain, Kuwait, Oman and Qatar, customs duties and import taxes are calculated and collected at checkout, so there is nothing to pay the courier on delivery and no invoice arriving later.

Customs authorities in Qatar and Oman require the recipient’s full name exactly as it appears on their national ID, their ID number and the ID expiry date before a parcel can clear. Our courier collects these before dispatch. It is worth using the same name on your order as on your ID to avoid a delay.

We do not accept returns because you have changed your mind, so please choose carefully and ask us if you are unsure about a product. We accept returns only where an item is damaged, faulty, has a quality issue or is not what you ordered. Contact us within 14 days of delivery with your order number and a photo, and we will collect it at no cost and send a replacement or give you a full refund. Please contact customer care before sending anything back. The full detail is in our Refund Policy.

For hygiene and safety reasons, cosmetics, skincare and ingestible wellness products cannot be resold once they have been opened or the seal broken. This is standard across the industry and it is the reason we publish full ingredient lists, encourage patch testing and offer samples where we can.

We process refunds within 14 working days of receiving your return, and your bank may take a further 5 to 10 working days to show it. Faulty, damaged or incorrect items are refunded to your original payment method; for cash on delivery orders we refund by bank transfer or store credit, whichever you prefer.

Yes, where a return is accepted. Email customercare@powderbeauty.com with your order number and what you would like instead, and we will let you know whether there is a balance to pay or refund.

If you received the wrong item, contact us within 14 days of delivery with your order number and a photo, and we will collect it at no cost and send the correct one.

We accept credit and debit cards, Cash on Delivery within the UAE and Saudi Arabia, and Buy Now Pay Later with Tabby, which splits your order into interest-free instalments with no fees.

We accept Cash on Delivery for all orders within the UAE and Saudi Arabia. Cash on Delivery is not available for orders to Bahrain, Kuwait, Oman or Qatar, which must be paid online.

Choose Tabby at checkout and your order is split into interest-free instalments. There is no interest and no fee when you pay on time. Tabby runs its own approval, so acceptance is decided by them rather than by us.

Yes. Our payments partner, Stripe, is certified to the highest Payment Card Industry Data Security Standard and does not store your card details. We never see or display your full card number, only the last four digits for verification.

Our UAE store prices and charges in AED, and our Saudi Arabia store in SAR. Prices shown in other currencies are converted for guidance, and your bank may apply its own conversion rate and fee.

From time to time, and always to The Powder List first. One discount code can be applied per order, and codes cannot be combined with each other.

Yes. All prices on our UAE store include VAT at the applicable rate. Your VAT invoice is emailed with your order confirmation.

Always. Every product is bought directly from the brand or its authorised distributor, never from a third party or a grey market, and everything is registered with the relevant UAE authorities. We are not a marketplace, so no seller other than us ever handles what you receive.

Check the ingredient list on the product page before you buy. If you need more detail, email customercare@powderbeauty.com and we’ll check with the brand.

The full ingredient list is on every product page and we encourage you to check it against anything you react to. If you cannot find what you need, email customercare@powderbeauty.com and we will get the answer from the brand. We cannot guarantee an allergen-free environment, so if you have a serious allergy please speak to your doctor first. I tried a product and it broke me out. We are sorry, and it happens even with a well-chosen product. Patch test on your arm before using anything new on your face, and introduce new products one at a time rather than together, so you know what caused what. If a reaction is severe or does not settle, stop using the product and speak to a pharmacist or doctor. Email us and we will help you find something more suitable.

Every product page lists its full ingredients and carries icons for the attributes it holds, including vegan, cruelty-free and suitable for pregnancy. We only mark a product suitable for pregnancy where the brand states it, and never products containing retinoids. You can also browse those shelves directly from our values collections. If you are pregnant or breastfeeding, please check with your doctor before starting anything new, including supplements.

In a temperature-controlled warehouse, which matters a great deal in this climate. Supplements, collagen, vitamin C and anything with an active ingredient degrade in heat, so cold chain and storage conditions are part of how we assess a supplier, not an afterthought.

We do not send out anything with less than twelve months of shelf life remaining unless it is clearly marked as short-dated and discounted for that reason. Batch and expiry information is on the packaging, and we can confirm it before you order if you ask.

The small open jar symbol with a number, such as 12M, tells you how many months a product stays at its best after you first open it. The printed expiry date applies to the unopened product.

Enter your email on the product page and we will notify you the moment it is back. If a product sells out after you have ordered it, a member of our team will contact you to arrange an exchange or a refund.

Where a brand produces them, yes, and we include them with orders subject to availability. Some of our smaller and more niche brands do not make samples at all, because of the production cost. You cannot choose samples at checkout, but if there is something specific you would like to try, email customercare@powderbeauty.com with your order details and we will do our best.

Yes. Our sets and gifting collection includes ready-made routines and bundles, and buying a set is usually better value than buying the products separately.

Yes, and we never include a printed price with a gift. Add a note at checkout if you would like a message included.

We consider the ingredients, format, stated dose and evidence behind a product’s claims, alongside the quality and transparency of the brand. Check each product page for the details relevant to that formula.

Yes. Everything we sell is registered with the relevant UAE authorities before it goes on the site. This is also why some products available in other markets are not available here.

Please ask your doctor or pharmacist. Supplements can interact with prescription medication, and we are not able to give medical advice. We will always tell you exactly what is in a product so you can have that conversation properly.

Start with the product’s stated benefits, collagen source, ingredients and serving directions, then choose a format that fits your routine. Explore our collagen edit and check individual product details before you buy.

Timing varies by product and by person. Follow the product’s recommended dose and directions, and refer to any product-specific evidence for the period over which it was studied.

Some do, and the product page and packaging will say so. As a rule, keep everything out of direct sunlight and away from bathroom humidity, which in this climate is the fastest way to degrade an active.

Our Clean criteria exclude 11 ingredients, including parabens, silicones, sulfates and synthetic fragrance. You can read the full list on The Curation page and check each product’s ingredients before you buy.

No. The criteria shown on each product page reflect that product’s attributes. Use them alongside its ingredients and product information to decide what matters to you.

Never. We are not a marketplace and we do not sell placement. We buy every product ourselves, which means every product on this site is a decision we have to be able to defend.

Please do. Email contact@powderbeauty.com with the brand and why you love it. A good proportion of what we stock started as a customer recommendation.

Every review on this site comes from a verified customer who bought the product from us. We do not import reviews from brand websites or anywhere else, and we do not remove a review for being unflattering.

To track orders, see your order history, reorder in a couple of taps, save addresses and payment details, and keep a wishlist between visits.

We use industry-standard SSL encryption on every page, so information you send us is protected in transit. We never display your full card number, and our payments partner stores card details rather than us. Please do not share your password with anyone, and treat any unsolicited call or email asking for it as fraudulent.

We store what you choose to save: your addresses, phone number and order history, all visible and editable in your account. Card details are held by our payments partner, not by us. Our Privacy Policy sets out the full detail, and you can ask us to delete your data at any time.

Use the unsubscribe link at the bottom of any email, or email contact@powderbeauty.com with "unsubscribe" as the subject. You can also change what you hear from us rather than stopping it altogether.

Yes. Switch language at the top of any page. Product pages, editorial and checkout are all available in Arabic.

Powder Beauty is an online platform, and a growing selection of our brands is also stocked in retail across the region. If you are looking for a particular brand near you, contact us and we will point you to the nearest stockist.

We work with creators across the region who use and love the products we stock. Visit Join the Powder Tribe and tell us about yourself, your community and the products you’d put in your own edit.

Yes. We supply retailers, pharmacies, hotels, spas and wellness clubs across the region. Email contact@powderbeauty.com with your business details and the categories you are interested in.

For help with an order, email customercare@powderbeauty.com with your order number. For other enquiries, email contact@powderbeauty.com. You can also call or WhatsApp +971 52 788 2788.